Frequently Asked Questions
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TERMS OF SERVICE
(last updated January 08, 2025)
TABLE OF CONTENTS
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1. AGREEMENT TO TERMS
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. FEES AND PAYMENT
6. CANCELLATION
7. PROHIBITED ACTIVITIES
8. SUBMISSIONS
9. SITE MANAGEMENT
10. PRIVACY POLICY
11. TERM AND TERMINATION
12. MODIFICATIONS AND INTERRUPTIONS
13. GOVERNING LAW
14. DISPUTE RESOLUTION
15. CORRECTIONS
16. DISCLAIMER
17. LIMITATIONS OF LIABILITY
18. INDEMNIFICATION
19. USER DATA
20. THIRD-PARTY SERVICES
21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
22. NEWSLETTER SUBSCRIPTION
23. FREE TRIAL PERIOD
24. MISCELLANEOUS
25. CONTACT US
1.AGREEMENT TO TERMS
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and E-worker Technologies Kft. ("Company", “we”, “us”, or “our”), concerning your access to and use of the https://www.getsustainabot.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Hungary and have our registered office at Simonyi út 7., 3/1., Debrecen, Hajdú-Bihar 4028. Our VAT number is HU32597514, while our company registration number is 09-09-036205. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms of Service are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Hungary and the European Union, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
3. USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Service; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
4. USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. FEES AND PAYMENT
We accept the following forms of payment:
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Bank card (Online payment via Stripe)
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Bank Transfer
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Access to our platform requires payment of a Base Fee, which is a recurring fee billed either monthly or annually, enabling you to access and use the platform. In addition to the Base Fee, you may purchase tokens within the platform at a specified unit price. These tokens are used for your analyses on a pay-as-you-go basis.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including your email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time; however, we will provide you with a minimum notice period of 30 (thirty) days prior to any price changes taking effect. All payments shall be in Euros.
You agree to pay all charges or fees at the prices then in effect for your purchases, including the Base Fee and any tokens purchased. You authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, such as the Base Fee, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.
6. CANCELLATION
Except as otherwise provided below or by applicable law, all purchases are non-refundable. Notwithstanding the foregoing, if we fail to deliver the agreed services, we will provide a full refund of the applicable month’s fees within thirty (30) days.
If you are a consumer residing in the European Union, you have a statutory right under applicable consumer protection laws (including Hungarian Government Decree 45/2014 (II. 26.)) to withdraw from this contract within fourteen (14) days from the date of its conclusion without giving any reason, unless an applicable legal exception applies. You can exercise this right by submitting a clear statement of your decision to withdraw (for example, by email or by using any standard withdrawal form if provided), within the above-mentioned timeframe.
If you withdraw from this contract, we will refund the amounts received from you without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.
You may cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term. If you are unsatisfied with our services, please email us at hello@getsustainabot.com or call us at +36304057708.
7. PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
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Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
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Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
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Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
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Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
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Use any information obtained from the Site in order to harass, abuse, or harm another person.
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Make improper use of our support services or submit false reports of abuse or misconduct.
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Use the Site in a manner inconsistent with any applicable laws or regulations.
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Engage in unauthorized framing of or linking to the Site.
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Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
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Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
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Delete the copyright or other proprietary rights notice from any Content.
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Attempt to impersonate another user or person or use the username of another user.
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Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
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Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
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Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
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Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
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Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
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Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
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Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
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Use a buying agent or purchasing agent to make purchases on the Site.
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Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
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Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
8. SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
9. SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
10. PRIVACY POLICY
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See more in Privacy Policy.
We are committed to protecting your data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Service. Please be advised that the Site is hosted in the Netherlands. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the Netherlands, then through your continued use of the Site, you are transferring your data to the Netherlands, and you agree to have your data transferred to and processed in the Netherlands.
Any documents you upload to the Site are stored securely using encryption protocols. Access to these documents is restricted solely to authorized users within your company. We do not train our artificial intelligence (AI) models on user data.
Before storing any extracted information from your documents, we run an anonymization process to remove confidential data, including but not limited to names, addresses, email addresses, phone numbers, and IBAN bank account numbers. Our anonymization protocol achieves a minimum accuracy threshold of eighty percent (80%).
To perform document analysis, we may send small portions of anonymized data to third-party large language model (LLM) hosts, such as Google or OpenAI, via API calls. These third parties do not train their models on the data sent, nor do they store it permanently.
We are committed to ensuring that any processing of personal data complies with the General Data Protection Regulation (GDPR) (EU) 2016/679). In the event that a user requests information regarding the handling of their personal data, we are obligated to furnish such information promptly. Requests for information about personal data processing should be directed to hello@getsustainabot.com. This commitment reinforces our dedication to transparency and adherence to data protection regulations.
11. TERM AND TERMINATION
These Terms of Service shall remain in full force and effect while you use the Site. Without limiting any other provision of these Terms of Service, we reserve the right to, in our sole discretion, deny access to and use of the Site (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms of Service or of any applicable law or regulation. If we intend to suspend your account, we will provide you with at least 3 (three) days' prior notice.
We may terminate your use or participation in the Site or delete your account and any content or information that you have posted at any time, in our sole discretion. In the case of regular termination, we will send you a notice at least 5 (five) days in advance. During the termination process, you have the opportunity to retrieve your data by sending a request to hello@getsustainabot.com.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your own name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive remedies.
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12. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion. However, if we decide to discontinue our services, we will notify you at least 30 (thirty) days prior to the event. In the case of any price changes, we will provide you with at least 30 (thirty) days' notice before the change takes effect.
We cannot guarantee that the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. Nonetheless, we will endeavor to resolve any outages within 3 (three) days. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance, provided we have complied with the notice periods specified above.
Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases, except as expressly stated herein.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site, provided we have given the required notice.
13. GOVERNING LAW
These Conditions are governed by and interpreted in accordance with the laws of Hungary, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the European Union and you are acting as a consumer, you additionally benefit from the mandatory provisions of the law of your country of residence.
In the event of any dispute arising out of or in connection with these Conditions, E-worker Technologies Kft. and you agree that the Hungarian courts having jurisdiction and competence shall have non-exclusive jurisdiction. This does not affect your rights as a consumer to bring a claim in the courts of your country of residence in the EU or any other forum mandated by applicable law.
13. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Service (each "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 (thirty) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Budapest, Hungary. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of Hungary.
Information on Hungarian Consumer Dispute Resolution
If you are a consumer residing in Hungary, you may request the procedure of a Hungarian consumer dispute resolution board (“BékéltetÅ‘ Testület”). The board that has competence is the one in the district of your Hungarian residence. If you do not have a Hungarian residence, the competent board will be the one that has jurisdiction based on the seat of E-worker Technologies Kft.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
14. CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
15. DISCLAIMER
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
16. LIMITATIONS OF LIABILITY
Nothing in these Terms of Service will:
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Limit or exclude any liability for death or personal injury resulting from our negligence;
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Limit or exclude any liability for fraud or fraudulent misrepresentation;
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Limit any liabilities in any way that is not permitted under applicable law; or
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Exclude any liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this section and elsewhere in these Terms of Service:
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Are subject to this section; and
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Govern all liabilities arising under these Terms of Service or relating to their subject matter, including liabilities arising in contract, tort (including negligence), and breach of statutory duty, except as expressly provided otherwise in these Terms of Service.
We shall not be liable to you in respect of any losses arising out of:
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Your misuse of the Site or our services;
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Any Force Majeure Event.
We shall not be liable to you for any loss of profits, anticipated savings, revenue, income, use, production, contracts, opportunities, corruption of data or databases, or any special, indirect, or consequential loss or damages.
Our liability to you under these Terms of Service in respect of any event or series of related events shall not exceed the greater of 5% (five percent) of the total amount paid and payable by you to us under these Terms of Service.
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17. INDEMNIFICATION
Your Indemnification Obligations
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) your use of the Site; (3) your breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any harmful act toward any other user of the Site with whom you connected via the Site.
Our Indemnification Obligations
We agree to defend, indemnify, and hold you harmless, including your subsidiaries, affiliates, and all of your respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) our infringement of any third-party intellectual property rights; (2) our violation of any applicable laws or regulations; or (3) any breach of our representations and warranties set forth in these Terms of Service.
General Indemnification Terms
Notwithstanding the foregoing, the indemnifying party reserves the right, at its own expense, to assume the exclusive defense and control of any matter for which it is required to indemnify the other party, and the indemnified party agrees to cooperate, at its own expense, with the indemnifying party's defense of such claims. The indemnified party will use reasonable efforts to notify the indemnifying party of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
18. USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
19. THIRD-PARTY SERVICES
You acknowledge that our Software utilizes third-party services. By using our services, you agree to comply with the terms and conditions of these third-party providers, which are available at the following links:
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Fly.io – Terms of Service;
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Google Gemini API - Terms of Service
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OpenAI API - Data Privacy, Terms of Use
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DigitalOcean – Terms of Service Agreement
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HoneyBadger – Terms of Service
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LangSmith – Terms of Service
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Neon – Terms of Service
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AWS – Service Terms
20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
21. NEWSLETTER SUBSCRIPTION
You hereby acknowledge and agree that all users within your organization will be subscribed to the sustainabot newsletter using the email addresses associated with their accounts. Each user retains the right to opt out of such communications at any time by following the unsubscribe instructions provided in the newsletter or by contacting us directly.
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22. FREE TRIAL PERIOD
Trial Acceptance and Agreement
By electing to subscribe to the Free Trial Period (“Trial”), you acknowledge and agree to be bound by these Terms of Service and our Privacy Policy. Your participation in the Trial constitutes acceptance of all applicable terms herein.
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Trial Period and Charges
The Trial shall commence on the date of your initial onboarding and continue for thirty (30) days, during which no fees shall be charged for access to the Service.
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Token Allocation
During the Trial, each company shall receive a predetermined allocation of tokens, as specified by the software developer, which may be used in accordance with the guidelines provided.
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Applicability of Terms
Except as expressly modified herein regarding payment obligations, all other provisions of these Terms of Service shall apply to Trial users. Upon expiration of the Trial, you may elect to subscribe to the full service; otherwise, your account will be canceled and access to the Service terminated.
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23. MISCELLANEOUS
These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.
24. CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
E-worker Technologies Kft.
Address: Simonyi út 7., 3/1, Debrecen, 4028, Hungary
Phone: +36304057708
E-mail: hello@getsustainabot.com
Tax number: HU32597514
Privacy Policy
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(last updated April 24, 2025)
When you use sustainabot, you trust us with personal and project data. This privacy policy explains how sustainabot uses the data we collect from you when you use our services.
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Topics:
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What data do we collect?
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How do we collect your data?
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How will we use your data?
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How do we store your data?
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What are your data protection rights?
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Cookies
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How do we use cookies?
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Changes to our privacy policy
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Contact us
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Contacting the appropriate authorities
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What data do we collect?
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sustainabot collects the following data:
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Account data:
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Email
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Nickname (can be your real name if you choose)
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Miscellaneous preferences (e.g., theme and layout)
Usage data:
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Pages visited
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Features used
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Access dates and times
Device data:
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IP address
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Browser type
Organization data:
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Name (can be a nickname or the real name of a company)
Project data:
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Name (can be a nickname or the real name of a project)
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Description
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Location
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Type
Documents:
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Files uploaded to the platform for processing
Anonymized Analysis Traces:
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Retrieved anonymized document chunks
Community Forum:​
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Published forum posts and comments of users
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How do we collect your data?
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We collect data when you:
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Create or update your account.
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Create or update a project.
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Update your organization.
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Upload a document.
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Perform criteria analysis.
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Use or view our website via your browser’s cookies.
How will we use your data?
We use your data to:
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Manage your account, projects, and organization.
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Extract insights and data from your documents.
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Perform criteria analysis based on document data.
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We share data with the following organizations:​
Documents:
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RunPod (https://www.runpod.io/)
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Processing documents via self-hosted GPUs.
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Google (https://www.google.com/)
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Summarize and extract insights on anonymized data.
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Perform criteria analysis.
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OpenAI (https://openai.com/)
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Summarize and extract insights on anonymized data.
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Perform criteria analysis.
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Email:
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Mailjet (https://www.mailjet.com/)
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Send emails.
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Crisp(https://crisp.chat/)
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Customer support chat.​
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How do we store your data?
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We securely store your data at:
DigitalOcean (https://www.digitalocean.com/)
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Document storage (Frankfurt, Germany).
Neon (https://neon.tech/)
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Account, project, and organization data (Frankfurt, Germany).
Fly (https://fly.io/)
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Application hosting (Amsterdam, Netherlands).
Axiom (https://axiom.co/)
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Usage and device data storage (log messages).
LangSmith(https://eu.smith.langchain.com/)
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Anonymized analysis traces.
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Data retention periods:
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Account, project, and organization information: Until deleted.
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Documents: Until deleted.
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Usage data: Until the account is deleted.
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Device data: 30 days.
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Anonymized analysis traces: 14 days
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What are your data protection rights?
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You are entitled to:
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Access: Request copies of your personal data.
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Rectification: Request corrections or additions to your data.
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Erasure: Request deletion of your personal data under certain conditions.
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Restrict Processing: Request limited processing of your personal data.
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Object to Processing: Object to how we process your personal data.
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Data Portability: Request transfer of your data to another organization or directly to you.
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To exercise your rights, email us at: support@getsustainabot.com
We will respond within one month.
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Cookies
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Cookies are text files placed on your computer to collect internet log and visitor behavior information. For more details, visit https://www.cloudflare.com/learning/privacy/what-are-cookies/.
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How we use cookies:
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Keep you signed in.
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Track platform usage.
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We only use functional cookies. Disabling cookies may affect platform functionality.
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Changes to our privacy policy
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This privacy policy was last updated on 16 January 2025.
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Contact us
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For questions about our privacy policy or your data protection rights, contact us:
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Email: support@getsustainabot.com
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Contacting the appropriate authority
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If you have unresolved concerns, contact:
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Hungarian National Authority for Data Protection and Freedom of Information